How It Works (FAQs)

How it works: FAQs and advice Enquire 

Why use Norfolk Tutors:
Norfolk Tutors is a well-established agency providing a tutor introduction service throughout Norfolk and Norwich.

Over many years we have introduced our approved tutors to thousands of families and young people from across the county of Norfolk. Our tutors have helped these students to overcome their educational challenges, and then go on to achieve their study goals and ambitions.

To ensure the highest standards of integrity and competence, all the tutors we introduce, have been carefully chosen, and checked for the appropriate level of qualifications and teaching experience for the subject/s they offer.

When booking through the Norfolk Tutors Find a Tutor Enquiry Form you will have the reassurance of working with an agency committed to providing a high level of personal service.

Our approach to tutoring is always determined by an assessment of the student’s needs and establishing realistic targets for achievement. Our aim is to provide students with a tailored programme that is best suited to their individual requirements.

We provide help across the full spectrum of age and ability, from those facing challenges with their learning, to assisting gifted students seeking to extend their learning beyond the norm.

Our tutors will help students to obtain the right pace for their work, to ensure it is both achievable and at the same time sufficiently stretching to help them to achieve the result they desire.

There are some very important differences between Norfolk Tutors and many of the other types of tuition agencies you will find on the web.

Many are simply self-listing websites, who do not select or recommend tutors on behalf of the client; in fact, most do not even vet tutors before listing them on their sites.

When you contact us, there will be a real person dealing with your enquiry, plus we offer a Free Client Help line: 0800 862 0603 (which is free from most landlines and where a message can be left).

Who Norfolk Tutors are:

Norfolk Tutors was established in 1985, by Peter Rodwell, a retired teacher from Holt to provide a comprehensive tutor introduction service throughout Norwich and Norfolk.

Norfolk Tutors is now managed by Simon Pollock. Simon has had a very long career as a senior leader in the education and training sector, and for several years was Warden at Wensum Lodge in Kings Street Norwich.

Our tutors are chosen are chosen via a rigorous selection process, based on the level and depth of their subject knowledge, as well as their ability to teach and support students.

Before being selected by us, our tutors undergo a thorough vetting process and must provide details of their experience, evidence of their qualifications, and copies of all other relevant documentation.

Our tutors are among the best in their profession. They are passionate about both their specialist subject/s and the best way to help their tutees get the results they desire.

Our tutors come from a wide range of professional backgrounds. Many of our tutors are teachers and lecturers, currently working within schools, colleges or universities, and some are retired teachers and lecturers; whereas others are professional subject specialists, with experience often based in the research and development sectors of industry.

Above all, our tutors are committed professionals, who are accomplished in their individual fields of study.

Tutor Registration: We carefully select all our tutors based on the level of their subject knowledge, as well as their ability to teach and coach students.

Our tutors are among the finest in their profession. They are passionate about both their specialist subject/s and the best way to help their tutees get the results they require.

Our tutors come from a wide range of professional backgrounds. Many of our tutors are teachers and lecturers, currently working within schools, colleges or universities, and some are retired teachers or lecturers. Whereas others, have a very strong subject specialisation, often gained in the research and development sectors of industry, who have then gone on to develop the skills and the passion required to pass on their knowledge and expertise to others.

Tutor  Vetting: All our tutors undergo a thorough registration and approval process; which includes their needing to submit the following evidential documentation:

Tutor Registration Form: including details of two professional referees. This is a comprehensive document, which provides us with all the key information about the tutor and the tuition they offer.

Photo Identity Document: i.e. a passport or driving licence photo identity, which is then checked against other data which we hold about the registrant.

Qualification Certification: i.e. copies of the certificates (or evidential paperwork) for all qualifications listed on their tutor profile.

Citizenship: any non-UK citizens need to provide a scan or photo-image of proof that they have the right-to-work in the UK.

References: we take up two confidential written references, which are checked to ensure these are satisfactory.

DBS Enhanced Disclosure check: where a tutor has one, they must submit evidence of their DBS (CRB) Enhanced Disclosure check, before this can be listed on their tutor profile.

However, although most of our tutors do have DBS/CRB checks in place, according to the Disclosure and Barring Service (DBS); the guidance from the Department for Education and Training is that: “it is not appropriate for a tutor ‘working privately’ to have a DBS Enhanced check”.

What the DBS say is that tuition is a private arrangement between the tutor and yourselves as the client, so a DBS check is not relevant.

Does the DBS check only last three years? This is a bit of a myth and in many ways DBS checks are out of date from the day they are published.

However, three years is a period within which it is suggested that schools might want to consider conducting a re-check (but this whole issue really only applies to schools and other formal childcare providers).

Norfolk Tutors is a ‘tutor introduction agency’ and as such we have been advised that we are not able to require tutors to undergo DBS checks. Once we have made the introduction, any arrangements for the provision of the tuition itself become a ‘private contractual’ matter between the client and the tutor.

How Norfolk Tutors Help:
How Norfolk Tutors Help: Having a tutor will enable students’ who are willing to work hard to significantly improve their academic achievements and enhance their enjoyment of learning.

More specifically, our tutors can help students to…

  • learn how to access the best reading materials and other learning resources.
  • develop a strong study work ethic and build their confidence as a learner.
  • build their level of subject knowledge and understanding.
  • work towards becoming a well-motivated self-reliant learner.
  • support students to organise their own individual study plans.
  • develop strong study skills and exam techniques.
  • develop their essay and dissertation writing skills and techniques.
  • get the best out of using past papers to prepare fully for their exams.
  • choosing the right combination of subjects to obtain a university place.
  • set a study pace designed to ensure they are stretched to achieve their best.
  • provide support for Special Educational Needs e.g. dyslexia, dyscalculia or ADHD, or some of the other range of SEND conditions.
  • achieve significant academic improvement to enable the student to show what they can achieve beyond then norm.
Subjects Offered:
We cover most subjects across the Primary, Secondary, Sixth Form and Further Education phases, as well as providing tuition for adults and university students.

We  list most of the subjects offered for each learning phase under the following headings:

Primary (Key Stage 1 & 2) Find a Tutor Enquiry Form

Secondary (Key Stage 3 & 4 incl. GCSEs) Find a Tutor Enquiry Form

Sixth Form/FE (Key Stage 5 incl. A Levels) Find a Tutor Enquiry Form

Higher Education (Under & Post Graduate) Find a Tutor Enquiry Form

Learning for Leisure (Adult Education) Find a Tutor Enquiry Form

How it works: FAQs and Advice; subjects available - enquire here

Special Educational Needs: In general terms, all our tutors would be expected to make ‘reasonable adjustments’ to their approach to tutoring, to do their best to accommodate students’ who have a special educational need/s, have a learning difficulty, and/or have a disability.

In addition, some of our tutors have experience [and often qualifications] in working specifically with students with special needs, learning difficulties and disability, details of which will normally be listed on the tutor’sprofile.

For example, some of our tutors have had experience of working with students with Asperger’s syndrome, autism, dyscalculia, dyslexia and/or other types of learning difficulties.

Generally, such tutors are not formal ‘experts’ in these fields (which are very specialised) but rather will have had varying amounts of experience working with students who have these conditions. Such tutors may also have undertaken some special needs awareness training (but usually only at an entry level).

We do have several specialist tutors on our register of approved tutors, but they are often fully booked, so it can be hard to secure their services.

For students who have specific special needs, learning difficulties and/or a disability, or who are just struggling with some aspect of learning (perhaps because of an un-diagnosed condition), to enable your tutor to be able to best support the student, we strongly recommend that we or the tutor are made aware of any such issues, usually at the point when you make your initial enquiry i.e. before the tuition starts.

For further information about special educational needs/learning difficulties please visit our Special Education Needs page

Finding a Tutor:
The quickest way; is for you to fill out our Find a Tutor Enquiry Form (the more information you provide, the greater chance of our finding the right tutor match).

Once we have received yourFind a Tutor Enquiry Form (provided you have given us adequate information) our system will automatically conduct a ‘Tutor Search’ to identify which tutor, most closely meets the tuition requirements, and is best matched geographically.

Or if you have more time, why not call our Tuition Enquiry Line 0800 862 0603 (which is free from most landlines and where a message can be left).

Or you can email your enquiry to: enquiry@norfolktutors.co.uk (but please make sure you let us have all the detail as requested on the Find a Tutor Enquiry Form)

We will need to ask for some basic contact information for the student and for yourself (f you are enquiring on behalf of someone else). Plus, we will need to ask a range of other questions about the student and the sort of tuition support required.

Based on the information provided, we will build a requirement profile focusing specifically on the student’s tuition needs; which we will then use to match the enquiry to the best tutor, who has potential availability.

How long will it take to find a tutor? Once we have received your Find a Tutor Enquiry Form (provided you have given us adequate information) our system will automatically conduct a ‘Tutor Search’ to identify which tutor, most closely meets the tuition requirements, and is best matched geographically.

If we manage to get a good tutor match, based on the student’s needs and the geography, we will contact you (usually via email) within 12 hours; to provide you with a copy of the tutor’s profile and to give you an indication of the cost of the tuition.

Once you have had a chance to consider the tutor’s profile, you will then need to contact us ASAP to let us know if you would like us to check the tutor’s availability.

If that tutor has potential availability, we will then get the tutor to contact you directly, to arrange either a telephone and/or a face to face discussion about the tuition requirements; and at the same time to agree, should you wish to proceed to that stage, where and when the tuition might take place.

Most often it takes between a couple of days and a week to get a tuition arrangement fully set-up (although at particular times of the year this can take a while longer).

What if there is no tutor match? If we can’t match your tuition enquiry to a suitable tutor who has availability, we will let you know (usually via email) and at the same time we will try to offer you some other possible options e.g. we might suggest:

Waiting until one of our tutors has availability (which can sometimes occur).

If you have requested tuition at your home, but we do not have a tutor able to travel to you, we might suggest you should consider travelling to a tutor’s home for the tuition.

If you are willing to travel, but we still have not managed to find you a tutor, then we will let you know if we have a tutor who lives further afield who might be able to help.

Consider having Skype tuition (if that’s available for your subject).

Finally, if we cannot help you, we will do our best to suggest another approach which might help e.g. perhaps embarking on an open learning course or some other self-study approach.

Why do you ask for the school attended? There are three main reasons why it is very helpful for us to know which school or college the student is attending:

  • Firstly; this can avoid the potential embarrassment (and breach of privacy) of our matching a student to a teacher from the school where the student attends, who might be offering private tuition (in their spare time).
  • Secondly; discovering this information can open options for location and time of the tuition sessions e.g. if we cannot find a tutor close to your home, it might be possible to find a tutor who lives near to the student’s school or college.
  • Thirdly; knowing the school/college concerned, sometimes means the tutor will have a better understanding of certain factors, which may be beneficial to the student e.g. knowing that school’s approach to teaching that particular subject, or perhaps the tutor might have an understanding about a possible upcoming change to the curriculum or exam board at that school.

Does the school need to know? NO – However, we usually advise parents, if they are planning to use private tuition, to make their son/daughter’s school aware of their plans. We would always encourage parents to have a chat to the school about any concerns or worries they might have about their son’s or daughter’s progress in learning.

In fact, this can sometimes be a very useful way to start a discussion with the school about your concerns and may lead to the school agreeing to put in some additional support to help address any difficulties.

Some schools positively encourage the use of private tutoring and often welcome a dialogue between the school and the tutor.

This type of dialogue can be highly beneficial for the student, as it can allow the tutor to gain a greater understanding of how the student performs in the relevant subject, as well as offering the tutor a good insight as to the school’s approach to teaching that subject.

However, you don’t have to inform the school (it’s completely up to you)!

Neither we nor your tutor would have contact with the school about any tuition arrangements, unless we have been asked to arrange for the tuition to be at the school (which is occasionally the case) or if you have asked the tutor to speak to the school.

Fees and Payments:
Agency Registration Fee: If your household is new to using Norfolk Tutors, then at the first lesson the tutor will collect a one-off £10.00 Agency Registration Fee.

Once paid, this will mean anyone from your family, living at your address, will be able to use the services of our agency, without having to pay any further registration fee.

This fee does not apply to clients already registered with Norfolk Tutors.

Tuition fees: Our tutors are all freelance practitioners, and as such they can decide (in discussion with the client)what level of tuition fee they will charge per-hour and for this reason the level of fees charged can vary between different tutors.

The actual per-hour tuition fee rate will be confirmed, once we know which tutor we will be introducing.

However, to give you an indication as to the likely cost, we have set out the level of fees most often charged per-hour for each level of tuition (including our Client Agency Fee); these rates typically are as follows:

  • Primary [KS 1 & KS2] between £25.00 and £30.00 per-hour.
  • Secondary and GCSE between £30.00 and £35.00 per-hour.
  • Sixth Form/A Level between £30.00 and £40.00 per-hour.
  • Under & Post Graduate level between £40.00 and £60.00 per-hour.

N.B. Please keep in mind that the above rates are only indicative and, depending on which tutor you chose to engage, the rate you pay may vary from these amounts.

N.B. Subjects like physics and some levels of maths often command a higher fee level.

Travel costs: If the tutor can offer tuition at the student’s home (some will, and others won’t), then they may ask for a contribution towards their travel costs.

Although, this is something that the tutor will need to discuss and agree with the client in detail, as it might be that the student is able to travel to the tutor’s home.

Payment timing: We ask that you pay the tutor at the end of each lesson, or promptly if another method of payment is agreed with the tutor.

Payment method: Payments are usually made by cash or cheque (made payable to the tutor) but this is something for you to agree with your tutor.

Outstanding payments: please don’t allow outstanding payments to accumulate, as this causes much embarrassment all round.

Shared Tuition: If you are looking to arrange tuition for a small group (i.e. usually between two and three students), then please ask for our advice about which tutors can offer small group tuition.

Costs of Shared Tuition: In terms of the cost for up to three students sharing lessons, (although this may vary between tutors) usually the first student is charged at the full amount, and those sharing pay half that amount.

The total ‘group fee’ is then divided equally among the students so that each one benefits from the discount.

However, once the ‘group fee’ amount has been agreed with the tutor, this arrangement becomes fixed, and the lead client/student making the booking will be responsible for collecting the payments from each student, and then making sure the tutor is paid the full ‘group fee’ for each session regardless of how many of the group attend any particular session.

Venues and Times:
Tuition Times:Tuition is mostly offered after school, or in the evenings and/or at the weekend, or during the school holidays.

Tuition venue options: Many of our tutors are able to travel to the student’s home, whereas other tutors only offer tuition at their own home.

Depending on the tutor to be engaged, and the distances involved; tuition can often be provided at the following venue options:

  • Student’s home
  • Tutor’s home*
  • Public venue (e.g. a local library)
  • Remote tuition – via Skype.

*Student/clients who can travel to the tutor’s home, will have a wider range of tutors potentially available to them. This is because some tutors only offer tuition at their own home.

Types of tuition: We do not impose a minimum session requirement, but it is useful to characterise tutoring in terms of short or long-term goals.

Home-schooling: For home-schooled students, many of our tutors can provide tuition during the normal school day.

Short-term tuition: Most often short-term tuition is taken up prior to an exam, where our tutors can offer a programme of intensive revision and preparation.

Long-term tuition: This is where it is recognised that a student is facing a challenge in certain areas and requires ongoing input from a personal tutor to support their education in school.

Small group tuition: Rather than one-to-one tuition our tutors can also work with small groups. This approach can be both a valuable way to create a focused and stimulating educational environment, and a way to share the costs of the tuition. If you are interested in taking this approach, then we are very happy to discuss this with you (please see our note on Costs of Shared Tuition under the Fees and Payments section).

Remote tuition support: Skype – telephone and email support: Our tutors can provide an element of study support via telephone, email, and in some cases Skype or Facetime video link, to supplement the tuition sessions.

Tuition How to Succeed:
This guidance will help you engage with your tutor and extract the most benefit from the tutoring process.

Your tutor will prepare carefully for every lesson, however there are also a few things, as highlighted below, that the client/student can do to make the most of having a tutor.

Everyone’s needs are different, so make sure the tutor knows your aims of the tutoring i.e. general support, exam revision, past paper practice or preparation for entrance exams etc.

If you would like the tutor to set homework please discuss this with them.

Keep the tutor updated. Any information from the student’s school/college is always useful for the tutor, these might include the following:

  • Current School/College reports
  • IEPs (Individual Education Plans)
  • Student learning goals, targets and any termly forecasts
  • Information about any Special Educational Needs.
  • Do keep the tutor informed of any changes i.e. feedback from the student’s school/college.

If the needs of the student have changed, or if the focus of the tutoring needs to change then please let the tutor know as soon as possible.

Create a calm and quiet place for study, somewhere that the tutor and the student will not be disturbed and away from distractions (e.g. televisions, or computer games etc.).

Ideally if they can sit upright at a table this is very advantageous.

Keep the door to the study room/area open at all times.

Ensure that the student has had a snack and drink before the lesson and has been to the toilet!

We advise to make a note of your tutor’s telephone number in case you have to contact him/her directly.

Special Educational Needs and Disabilities : For students who have specific Special Educational Needs, or perhaps un-diagnosed learning difficulties, or are just struggling with some aspect of learning, we strongly recommend you make the tutor aware of any such issues prior to the tuition starting.

For further information about Special Educational Needs/Learning Difficulties Please visit our Special Education Needs page for more information and advice for students, parents and guardians.

Does the School need to know? NO – it’s completely up to you!

Monitoring and evaluation:  We strongly recommend that students and/or their parents have a conversation with the tutor at the end of each session, to let the tutor know how you feel the tuition is going.

Do let the tutor know if the right ground is being covered and/or if the style and tutoring techniques they are using are or are not working well for the student.

If you have any issues or would like to discuss the student’s tutoring in more detail, please feel free to contact us for support.

Feedback: we also welcome feedback at any stage; you can do this either by emailing us at: enquiry@norfolktutors.co.uk

Or via our Tuition Enquiry Line 0800 862 0603 (which is free from most landlines and where a message can be left).

We will always treat your feedback with the upmost confidentiality.

Student does not get on with the tutor: Most of the tutor introductions we make, end up working very well for both the student and tutor involved.

Give it time: We always suggest allowing the student/tutor relationship time to settle down and to build towards a clear understanding, of what the student’s needs are, and how these will hopefully dovetail with the way the tutor operates.

Talk to the tutor: We strongly recommend that students and/or their parents have a conversation with the tutor at the end of each session, to let the tutor know how you feel the tuition is going.

Do let the tutor know if the right ground is being covered and/or if the style and tutoring techniques they are using are, or are not, working well for the student.

Having this sort of dialogue, will give the tutor time to make the necessary adjustments to hopefully address any issues of concern.

The tutor’s role: It’s worth remembering that while one would always expect the tutor to be friendly in manner, the tutor is not there to be the student’s friend, but rather to aid the student’s progression towards their study aims.

If in doubt, ask the question: Is this arrangement contributing towards getting the student closer to their ultimate study goal?

However, if having talked the issues through with the tutor, has not delivered the improvements you would like to see, or if at any point you feel the tutor you have been introduced to, might not be the correct match for the student’s needs, then (provided you have given the arrangement time to settle down) it’s always worth focusing on asking this question: is this arrangement contributing towards getting the student closer to their ultimate study goal?

If you think that the answer to this question is NO, then it will most likely be time to consider trying to see if an alternative tutor would be a more suitable match to the student’s needs.

Getting the chemistry right: Due to the intimate nature of one-to-one tuition, successfully matching the tutor that will be able to meet the student’s needs, can sometimes be a matter of getting the chemistry right.

So due to these sorts of factors, we very occasionally, find that things do not work out to the student’s satisfaction.

If at any point you feel the above is the case, then please let us know as soon as possible, so that we can see what other arrangements we might be able to put in place.

Cancellation: If for any reason, you want to cancel the tuition arrangements you have in place, then you can do so either by contacting your tutor directly, or by asking us to do this on your behalf.

Cancellation period: in normal circumstances cancellation should be given with a weeks’ notice.

Please note: if notice of less than 48 hours is given, then the tutor may, at their discretion, charge a cancellation fee equivalent to the cost of the planned lesson.

Norfolk Tutors welcomes feedback at any stage; you can do this either by emailing us at: enquiry@norfolktutors.co.uk

Or via our Tuition Enquiry Line 0800 862 0603 (which is free from most landlines and where a message can be left).

We will always treat your feedback with the upmost confidentiality.

Ongoing Support:
Once a tutor introduction has been made, provided both parties are happy to proceed, it’s then over to the client and the tutor to manage all agreed arrangements (see our terms of business) and then tuition can either start straightaway, or at another time as agreed between the parties.

However, we are always here to offer our clients ongoing support and advise; so, if you have any queries, or if we can be of any further assistance, please contact us:

By emailing us at: enquiry@norfolktutors.co.uk

Or via our Tuition Enquiry Line 0800 862 0603 (which is free from most landlines and where a message can be left).

It is very helpful, if you can notify us, when the tuition has come to an end (or is temporally suspended).

Please do let us have any confidential feedback, regarding the tuition provided by the tutor, and/or about the service you have received from Norfolk Tutors.

Our terms of business: Norfolk Tutors is a ‘tutor introduction’ agency, that is our service is about introducing you to tutor/s from our approved list (i.e. we are not providing you with the tuition itself).

Therefore, once we have made the introduction, any arrangements for the provision of the tuition itself become a ‘private contractual’ matter between the client and the tutor, who will be contracting directly with you as the client as a freelance tutor.

As a tutor introduction agency, we will make every effort to provide the best possible service to our clients. However, Norfolk Tutors cannot, accept responsibility for the actions or omissions of the tutor/s we have introduced or for any loss, expense or damage incurred because of the tutor’s actions.

Feedback Welcome:
Your feedback is always very welcome as it helps us, and your tutor, to make sure you get the tuition you need.

So, we encourage students and/or clients to provide us with feedback either about the tuition provided by the tutor and./or about the service you have received from Norfolk Tutors.

Additionally, we encourage students and/or clients to provide their tutor with regular feedback, as to how they feel the tuition is going.

To this end, we strongly recommend that students and/or their parents have a conversation with the tutor at the end of each session, to let the tutor know how you feel the tuition is going.

Do let the tutor know if the right ground is being covered and/or if the style and tutoring techniques they are using are or are not working well for the student.

When the tuition comes to an end, we will usually contact you via email to ask you for feedback, and that is a good opportunity for you to let us know about how you feel the tuition went and what you think about the service we provide.

Feedback can be provided at any stage;  either by emailing us at: enquiry@norfolktutors.co.uk

Or via our Tuition Enquiry Line 0800 862 0603 (which is free from most landlines and where a message can be left).

We will always treat your feedback with the upmost confidentiality.

Tuition Cancellation:
One of the most flexible aspects of having this sort of tuition is, if at any stage the tuition is no longer necessary, perhaps because the issues have now been addressed, then you can simply stop having the tuition by giving the tutor due notice.

So, if for any reason, you want to cancel the tuition arrangements you have in place, then you can do so, either by contacting your tutor directly, or by asking us to do this on your behalf.

Cancellation period: In normal circumstances cancellation should be given with a weeks’ (7 days) notice.

Please note: If notice of less than 48 hours is given, then the tutor may, at their discretion, charge a cancellation fee equivalent to the cost of the planned lesson.

Norfolk Tutors welcomes confidential feedback at any stage; you can do this either by emailing us at: enquiry@norfolktutors.co.uk

Or via our Tuition Enquiry Line 0800 862 0603 (which is free from most landlines and where a message can be left).

Safeguarding:
At Norfolk Tutors we take safeguarding very seriously. The safety of our students is our uppermost priority; which is why we look to ensure that our tutors operate in such a way as to best protect the interest of all those involved in the tuition process.

We require all our tutors to undergo a thorough vetting before completing our registration and approval process; which includes their needing to submit key evidential documentations – see Tutor Vetting [under the Who We Are section of this page ].

Safeguarding is a complex issue and as such tutors, students and their parents need to be ever vigilant to safeguard the best interests of all parties.

Despite the complexities involved, there are some simple precautions that can be taken, which can help to reduce the risk of any in appropriate behaviour and/or misunderstandings occurring.

We recommend that all parties adhere to the following Best Practice Guidelines:

Always working in an open environment and avoiding private or unobserved situations (e.g. ‘keeping open’ the door of the room/area where the tuition is taking place).

Where a student is under 18; all communications and discussions about the tuition arrangements, should be conducted via the student’s parent or guardian (and not directly with the student).

When positioning the tuition room study table and seats, this should be done in such a way as to ensure that the tutor maintains a safe and professionally appropriate distance from the student (usually the table and seats, are best arranged at right angles).

Where a student is under 18, there must always be another adult *’present’ during the tuition session (this is usually a Parent or Guardian or could be another responsible adult).* by ‘present’ we mean, within sight and/or hearing distance of the tuition room/area (ideally in an adjoining room which is close by).

Anyone who has concerns, about possible improper behaviour by any party and/or about the welfare of a student, should report their concerns to Norfolk Tutors Nominated Child Protection Officer.

Anyone who has an urgent and serious concern about the welfare of a child, or about a young or vulnerable adult, but are unable to contact the Nominated Child Protection Officer,  should report their concerns to Social Services, or the Police, or call the NSPCC 24-hour Helpline on 0808 800 5000, or Child-Line on 08001111.

Information Privacy:
We collect your data to enable us to match the tuition requirements to a suitable tutor, and then to manage the arrangements to make the tutor introduction, we need the enquirer to provide key information, both about the enquirer/client/parent, as well as needing information about the student wanting the tuition.

Your data privacy: We will treat all personal data with the upmost care and will not share your data with anyone else, or use it for any other purpose, other than that for which is was supplied i.e. making tutor introductions.

We will never share your information with any third party: When organising and using the data we collect, we comply with the General Data Protection Regulation (GDPR).

You will not receive marketing communications from us (or anyone else) unless you have explicitly requested to do so.

How we collect your data: We normally do this in conversation with you. Occasionally we may also do this in several other ways – including when you share your information with us via make an online enquiry.

We treat your data with the utmost care and take appropriate steps to protect it. When organising and using the data we collect, we comply with the General Data Protection Regulation (GDPR), under which you have the following rights:

The right to be informed about how we use your data.

The right of access to your data.

The right to rectification of any errors in your data we might hold.

The right to have your data erase.

The right to ask us to restrict processing of your data.

The right to data portability of any data we hold about you.

The right to object to the way we might look to use data we hold about you.

Rights in relation to use of your data, in automated decision making/profiling.

If you’d like to find out more, please read: Norfolk Tutors-Data Privacy Policy.

Other FAQs:
Question Unanswered?

If you have not been able to find an answer to your question, you can submit your question on the form below, and we will get back to you with a response.

Norfolk Tutors - How it works: FAQs and Advice; enquire here!